Cloud Exchange FAQ and Help

Starting your own exchange takes minutes. Simply, register and login to the dashboard and click the big blue create exchange button. After you set up your exchange you can run it yourself or ask for exchange hosting assistance (cloud).

First you must create an account and login. It only takes 15-30 minutes through the cloud.

1. Complete 5 basic steps
2. Address your hosting bill
3. Exchange will automatically build and go live in minutes

NOTE: For DIY exchanges, the fastest way is to simply download the kit, and select testnet (requires no account and login).

The exchange software has been in production and extensively battle tested, with numerous audits for nearly 5 years.

The front end is built in ReactJs with server's APIs primarily in NodeJS. The full system is built with high standard in security policies and applies with all the best code practices in a micro service architecture environment. The wallet software is closely integrated into secure IBM hardware and has been used in the past by well as regulated exchanges in Asia and world and sustains a long and solid track record in the crypto industry.

NOTE: Platforms requiring an on premise solution with asset self-custody can request an Independent solution.

The solution is an affordable do-it-yourself centralized exchange solution for business proposes. However, DeFi features will be added gradually in the future as another mechanism of exchange within the kit.

Yes. HollaEx Kit is open-source exchange software that can be downloaded from GitHub.

Yes. The kit is free to modify. In fact customizations are encouraged!

Various blockchain interactions and matching engine are auto managed by HollaEx Network (as a connected exchange to the network), thus modifications to these certain parts are out of the scope of the HollaEx Kit, as they are offered automatically to all exchange kit users.

Yes, the software has been in use globally since 2014 and can be self-audited on GitHub.

Note: As the law is applied different globally, you may need to follow other audit and compliance demands depending on the jurisdiction.

You can view projects using the HollaEx Kit on the projects page. The HollaEx exchange is a live trading venue with 24/7 operational deposit and withdrawals that uses the HollaEx Kit exchange software. Anyone can try trade on the HollaEx Pro exchange with real crypto. To do so, simply register and login, deposit, and trade. Alternatively, a live market list can be viewed without registration here.

We highly recommend you to point your nameservers to something like Cloudflare and apply a CDN so you also improve the site loading speed. This operation however causes some downtime so keep that in mind. Check out this doc for cloudflare: https://docs.hollaex.com/advanced/contents-delivery-network/cloudflare-cdn-for-hollaex

This depends on the trading fees you've set and the volumes traded by your customers on your platform.

For more precise information and to access these controls simply get your exchange live and access your exchange's Operator Control Panel and go to the Tiers->fees page, there you can set your own fees.

For projects that have a coin, they can use HollaEx Kit white-label exchange solution to immediately self list their own coins on their own exchange. This increases that new projects get their asset listed on popular sites like CoinMarketCap or CoinGecko.

In general, the more listings, the better. Learn more about coin listing benefits here.

You can join the community chat on HollaEx Discord, or use the public Forum to ask your technical questions.

You can contact support@hollaex.com. We constantly add features, everyone is welcome to share ideas, feedback, feature request etc.

Forums and Discord have a feedback section that is encouraged to be used.

The exchange software does not have an iOS or Android app currently.

The exchange website is fully compatible with mobile and is responsive. The mobile web version is available through the mobile browser. We have an open source code built in react native that you can utilize to build on your own for free. It provides both iOS and Android support.

It currently supports 15 languages (English, Spanish, Italian, German, Japanese, Korean, Portuguese, Dutch, Turkish, Chinese, Vietnamese, Russian, Indonesian, Arabic, Persian) and new languages can be easily added.

The HollaEx exchange kit includes an strings editing tool that allows for label text editing, including language editing.

A customized referral plugin is available to allow your users to help share your platform to earn certain rewards automatically.

You users can locate their unique referral affiliation code link on the exchange's summary page under 'INVITE YOUR FRIEND', users only need to copy, paste and share the address.

You can apply country specific limitations on DNS level with services like cloudflare. In the exchange if they manage to pass that, they can register, however you may add certain tiering system to disable them from using the services (withdrawals, deposits etc).

You can manage users through the Operator Control Panel in your exchange.

You can get a full report of your exchange and user's activity through the Operator Control Panel. Tables can be downloaded in the CSV format.

A backup of your database is also possible for cloud exchanges in the hosting->manage section of the HollaEx dashboard.

You can connect your custom domain on the hosting->Domain & SEO page.

Note: Basic cloud exchange plan won't be able to add a custom domain, however Basic does include a built in HollaEx domain for free.

Exchange's without a landing page will by default show the login/signup page with the exchange's logo as their landing page. It is generally recommended that a separately designed landing page is made, however for upgraded cloud plans (not Basic) do include a minimal but customizable landing page.

Yes. HollaEx supports the standard OTP (One time passwords) 2FA (Two-Factor Authentication) practice and is automatically encouraged and recommended to all users using the HollaEx software.

The dashboard also includes OTP and 2FA and is highly recommended that it is turned on.

Yes. The HollaEx system provides various crypto wallets with uniquely generated deposit addresses for exchange user, these deposit addresses can be used for payments.

There is even a plugin system to build your own payment system with your team of developers.

The HollaEx Kit integrates with Vault which is a crypto wallet management system. Vault accepts deposits for multiple crypto assets such as BTC, ETH, and more. If you have a bank account you can add your bank to your exchange to accept fiat deposits, this typically requires you have access to a bank or payment provider API system and an upgraded Fiat Master cloud plan or HollaEx collateralized/staked members.

To delete account, please contact support@hollaex.com

Refunds are generally not permitted. However, if you feel the service has not met your expectation you can contact support@hollaex.com to share your reasons for a refund request.

If you wish to discontinue the service you can stop your exchange by terminating it through the dashboard hosting. Proceed to Hosting -> Danger Zone and terminate your exchange to stop the exchange and your subscription.

We use PayPal, direct bank wire deposit, and various crypto for our payment processing (XHT payments include a discount). You can pay for your plan’s monthly or yearly using these options (yearly payments save up to 47%).

DIY exchange operators aren't required to pay for usage of the kit as long as they deploy and host the exchange themselves (includes rev sharing).

Visa and Mastercard and other credit card payments are coming soon.

NOTE: All exchanges connected to the HollaEx network contribute to revenue sharing.

You can view pro.hollaex.com exchange as a live production exchange. The markets for trading can be reached through this link: https://pro.hollaex.com/trade/btc-usdt or a market list can be viewed at https://pro.hollaex.com/trade/add/tabs

NOTE: Visit the projects page and see what other operators are doing.

The costs vary depending on whether you self-host (DIY) the exchange or you outsource the hosting (cloud). Self-hosting and using the HollaEx Kit in its default state, with minimal customization is free and free to start and is the perfect option for presenting, testing or simply the crypto curious.

For a small recurring monthly payment, your platform can be run on a specialized exchange server on the cloud and will follow a revenue sharing model depending on your exchange's plan.

The cloud exchange plan provides assisted exchange deployment, hosting and secure management of the exchange's server. All cloud exchanges are part of the HollaEx Network with access to liquid markets from day one, with built-in crypto wallets supported by Vault. For usage of the network, there is a revenue share fee collected on all trades, the amount collected depends on exchange's cloud exchange plan subscription. Cloud exchanges also include support depending on the plan type.

DIY exchanges are self-deployed and hosted without assistance. DIY exchange operators are unsupported, meaning email support is not provided. However, DIY operators can seek support from the HollaEx Forums and the Discord channel from the voluntary exchange engineering community. The DIY option is free of charge and can connect to the HollaEx Network to obtain the same liquidity and built in crypto Vault wallet system that cloud exchanges have. DIY exchanges share 50% of all revenue generated from trades.

NOTE: Due to the unique complexity of each DIY exchange, one-on-one support can't be provided. DIY operator must take complete responsibility for their own crypto exchange system or upgrade to cloud.

An Enterprise Exchange is an option for those that want to go fully private and independent platform. The system can be hosted on your premise, fully managed and controlled with asset custody.

It involves setup and deployment of the HollaEx Network system (HollaEx Core) dedicated for you. There is an option to connect your exchange to Vault or other blockchain wallet system of your choice. There is no revenue sharing in the independent system which means all trading fees generated is collected by the independent exchange operator.

NOTE: Operators required to submit information in order to be granted access to an Enterprise Exchange.

System Requirements, please read the installation guide:

‍‣ Debian-based Linux (Ubuntu), RHEL (CentOS), or macOS with Bash shell.

• Or for Kubernetes users, Kubernetes.
• Or for Windows-only users, Install on Windows.

‣ Minimum 2vCore of CPU.- Minimum 4GB of Memory.

1. Minimum 50GB of Free Disk Space.
2. Latest docker and docker-compose.
3. JSON Parser jq [DOWNLOAD].

Make sure your system meets the requirements above otherwise, you may run into unexpected issues.

Yes. The exchange kit designed for self-assembly and thus can be self-hosted. Just export your exchange and host it wherever you like.

Self-hosted DIY exchanges are connected to the public HollaEx Network.

NOTE: For a private network please read the docs.

You can go to the collateral page on your exchange dashboard. Exchange staking have a mandatory removal period. When removing staked collateral from an exchange project, all new earnings will halt and removal duration of 1 year will apply.

NOTE: On all HollaEx powered exchanges a staking page will be available that will allow for easier XHT staking in the near future.

XHT staking or collateralization is required for becoming an exchange member in the HollaEx Network. Members can increase profit margins by reducing network revenue sharing and even ability to add a fiat currency on-ramp such as a bank or a third-party payment platform to the exchange.

Staking XHT also rewards back XHT to staker that lock up funds for longer periods of time.