🆕 Withdrawal Limits: What They Mean & How to Fix Common Issues

Withdrawal limits are safety and compliance guardrails that cap how much (and how often) funds can be moved out of an account or exchange. If you hit a limit, try withdrawing in smaller increments, wait for the next day for the withdrawal ‘limit’ to reset, or raise your limits by completing a higher verification tier. 

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What are withdrawal limits?

Just like on your traditional bank account, you may find your account on a crypto exchange will have a special thing called ‘Withdrawal limit’. These limits define the maximum amount and/or number of withdrawals you can make within a specific time period and/or per transaction limit.

Withdrawal limits both apply to crypto and fiat rails and help protect users, liquidity, and the broader platform.

Reasons or withdrawal limits:

• Security: Reduce suspicious outflows and reduce account-takeover impact.
• Compliance: Enforce KYC/AML program rules (tiered limits, enhanced due diligence).
• Operations: Manage network fees, banking windows, custody policies, and liquidity buffers.
• Business: To keep customers funds on the platform so as to nudge them to trade more.

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Common types of limits

1. Per-transaction limit – The max you can withdraw in a single request (e.g., 5 BTC per withdrawal).
2. Daily rolling limit – A 24-hour cap (e.g., 10 BTC per 24 hours). Some platforms use a rolling window; others reset at a fixed time once per calendar day.
3. Monthly limit – A 30-day cap that’s useful for higher tiers.
4. Count/velocity limit – The number of withdrawals allowed in a period (e.g., up to 10 withdrawals per day).
5. Network/rail-specific limits – Different caps for on-chain, Lightning, bank wires, or local payouts.
6. Asset- or tier-specific limits – Limits vary by asset and by your KYC level or in other words, how much identification documentation you’ve shared with the platform (e.g., Tier 1 - no KYC done vs. Tier 2 - KYC done).

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Why you might be hitting a limit

• You reached the per-transaction amount.
• You exhausted your daily or monthly allocation.
• You exceeded the number of withdrawals allowed in the time window.
• You’re using a rail with a lower cap (e.g., on-chain vs. faster local payout).
• Your KYC tier only permits smaller amounts.
• A temporary risk control is in effect (unusual activity, new device/IP, custody maintenance).
• You may simply need to increase your security on your account by activating 2FA, or whatever the platform policy requests for higher withdrawal limits
• You may have been flagged for suspicious activity

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Quick fixes (what usually works)

1. Split the withdrawal into smaller increments that fit under the per-transaction cap.
2. Wait for the window to reset (daily/rolling). Then retry.
3. Switch rails and/or coins (e.g., bank wire vs. on-chain) if your operator offers alternatives with higher caps. (switch to TRC20 from ERC20 blockchain rails for USDT for example)
4. Check fees & minimums: Ensure the net amount (after network fees) still meets any minimum withdrawal requirement.
5. Get in touch: Email, or where possible chat with the exchange operator to increase your limit (see below for more details on raising your limit)

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Raise your limits (longer-term fixes)

• Complete higher KYC/verification: Upload additional documents to move to a higher tier. Typically proof-of-address will be required.
• Request a temporary increase: Provide purpose-of-funds, source-of-funds, and expected volumes.
• Talk to your operator: Some assets/rails can be custom-raised with additional controls (2FA, allowlists, time-locks).
• Request a business account: Most exchanges will have a business account option that generally has limited withdrawals. Business accounts on crypto exchange often request documentation that proves the business necessities such as business number and office location.

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How resets usually work (and common gotchas)

• Rolling 24h vs. calendar reset: Find out which model your exchange uses. Rolling windows look back exactly 24 hours from now; fixed resets happen once per day at a specific time.
• Partial restores: With rolling limits, capacity restores gradually as earlier withdrawals fall outside the window.
• Time zones: Reset time is defined by the platform—don’t assume local midnight.
• Counting withdrawals: Even failed or canceled attempts may count toward a velocity limit depending on policy.

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Example scenarios

Example A — Per-transaction limit:

• Limit: 5 BTC per withdrawal
• You need to withdraw 7 BTC → Make two withdrawals: 5 BTC, then 2 BTC.

Example B — Daily rolling limit:

• Limit: 2 BTC per 24h; you sent 1 BTC at 10:00.
• At 14:00 you try to send another 2 BTC → Blocked (only 1 BTC withdrawal limit remains).
• At 10:01 next day → the original 1 BTC ages out; you regain the full 2 BTC capacity.

Example C — Count/velocity limit:

• Limit: 10 withdrawals/day; you made 10 small payouts.
• Solution: Bundle amounts into fewer transactions or wait for reset the next day or whatever interval the exchange has set. This could be per hour or even per 15 minutes.

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Exchange withdrawal limit examples

Below are few examples from live exchanges, after user verification has been completed:

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Kraken (crypto; collective USD-valued limits)

• Daily: $500,000
• Monthly: $15,000,000. (Kraken calculates and displays funding limits in USD; rolling 24h/30d windows.)
• Source: Kraken Support

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HollaEx® Pro (crypto; collective USD-valued limits)

• Daily: 100,000 USDT (valued)
• Monthly: Unlimited (shared pool across supported assets)
• Source: HollaEx® Pro

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Binance (Asset specific; BTC-specific)

• Daily: up to 100 BTC per 24h (rolling) ⇒ ≈ $11,116,800 USD at today’s BTC price.
• Source: Binance

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BitMEX (Interval based)

• BTC withdrawals for “larger sums” (exact figure is uncertain) and only processes the withdrawal once daily at 13:00 UTC,
• For smaller sums there are accelerated withdrawals with much more frequent intervals.
• Source: BitMEX

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Troubleshooting checklist for users

• ✅ 2FA enabled and working
• ✅ Net amount exceeds minimum after deducting fees
• ✅ You're under the per-transaction cap
• ✅ You still have daily/rolling capacity
• ✅ You haven’t hit the count/velocity limit
• ✅ You haven’t given enough documentation to verify yourself
• ✅ Blockchain used fullfills the amount, speed and is compatible with the withdrawal destination (ERC20 to ERC20, etc.)

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FAQ

Do fees count against my limit?
Sometimes only the withdrawal amount counts, which means the fee might not be clearly stated, but some platforms show the gross total combined for clarity. Be sure to double check the network fees, or any additional fees rules on your platform.

Are limits the same for every asset?
Not always. Stablecoins, BTC/ETH, and fiat can have different caps and minimums. Some platforms collectively count all asset withdrawal, for example Kraken and HollaEx Pro, while Binance does per coin limit rules.

Can I raise my limit permanently?
Yes. Often platforms will request more information from you, such as address, and may even require you to re-register on their platform as a business. These higher verification tiers may require getting in communicating directly with the platform.

Why was my withdrawal delayed even under the limit?
Risk checks, custody windows, network congestion, or bank cut-off times can introduce delays. For crypto withdrawals some platforms delay the withdrawal so as to bathe them, or for other internal business efficiency. For example, some exchanges may only process withdrawals, once a day for larger amounts.

Can I change the withdrawal limits myself?
No.
However, when operating an exchange business yourself, you can create your own limits and increase/decrease limits on your own account this way. For example, when using HollaEx® the policy of the platform can be configured, with the exact rules per asset, per tier, and per blockchain and payment rail. (See below on configuring your own withdrawal limits as a business operator of a crypto exchange)

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BONUS: For exchange operators

Where to configure limits for your users (using HollaEx® white-label exchange software):

1. Admin Operator Controls → Assets → Limits → Create Independent or Collective Limit
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2. User Tiers (KYC): Map higher verification tiers to high withdrawal limits.
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1. Velocity Controls: Set $10k/day and $100k/month so daily use exhausts the monthly cap by day 10, limiting velocity without blocking occasional larger days. See above screen capture for example using HollaEx admin.
2. Leverage Additional Limit Rules: Allow users to access higher withdrawal limits when holding large sums of assets and/or certain assets, such as your local exchange token.
3. Compliance Hooks: Trigger Enhanced Due Diligence (EDD) for large or unusual outflows; require source-of-funds.

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Best practices:

• Communicate clearly: Show remaining capacity in the UI and document reset times.
• Progressive tiers: Align higher limits with stronger KYC.
• Rail-aware limits: Adjust caps to network risk/cost (e.g., on-chain vs. local payouts).
• Alerting: Warn users as they approach thresholds. This will reduce support tickets from users asking basic questions.
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Looking to integrate crypto limits into your business? Read our HollaEx® Admin Guide

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Other Technical Reads for Exchange Admins

Admin withdrawal API → https://apidocs.hollaex.com/#crypto-withdrawal

Admin view all withdrawals API → https://apidocs.hollaex.com/#withdrawals-list